Data Privacy Directives

Last synchronized: August 3, 2026. This directive governs how MedBed Life manages and protects the information transmitted through our nodes.

Information we collect

We collect only the information you provide directly, name, email, phone, shipping address, appointment details, ticket messages and chat conversations, plus basic technical data like IP address and browser type for site security.

How we use your information

Your information is used solely to process orders and appointments, provide customer support, personalize your MedBed journey, and improve our services. We do not sell, rent or trade personal data.

Payments

Cryptocurrency payments are processed manually. We only store the transaction reference you provide; we do not store card details or wallet private keys.

Live chat & AI assistant

Chat conversations are stored on your device and on our secure servers so we can serve you continuously across visits. If you request a live agent, the conversation and the page you were viewing may be shared with the assigned care specialist.

Data retention

We retain records for as long as needed to fulfill the purpose collected, comply with legal requirements, and resolve disputes. You can request deletion at any time by opening a ticket.

Third party services

We use DeepSeek for AI assisted chat, Telegram for internal team routing, and email providers for notifications. Each provider has its own privacy policy and only receives what's necessary to deliver your requested service.

Your rights

You can request access, correction, portability or deletion of your personal data at any time. Contact us via the Support page.

Cookies

We use essential cookies to keep you signed in and to remember your cart. No advertising cookies are used.

Contact

Questions regarding these directives? Initiate contact via support@medbedlife.com.